Who we are
AU MONEY GROUP is a business name of Gold Protection Services Pty Ltd (ABN 89 666 111 771, ACN 666 111 771). Gold Protection Services Pty Ltd is Authorised Credit Representative 579853 of AFAS Group Pty Ltd (ABN 12 134 138 686), holder of Australian Credit Licence 414426. General enquiries can be sent to info@aumoneygroup.com or made by phone on (03) 9034 1448.
Personal information we collect
Depending on how you deal with us, we may collect your name, contact details, location, employment or business information, finance needs, broker qualifications and experience, appointment preferences, referral information, and the information you choose to include in an enquiry. Our first-stage website forms do not request passport or driver-licence uploads, bank statements, card details, passwords or account credentials. Please avoid putting unnecessary sensitive information in free-text fields.
Why we collect and use information
We collect and use personal information to respond to enquiries, assess and manage broker expressions of interest, arrange discussions, understand finance needs, progress services you ask us to provide, manage referral or business relationships, maintain records, protect our systems, and meet applicable legal, licensing, compliance and dispute-resolution obligations. Where further information is required for a credit application, we will explain what is needed and the appropriate way to provide it.
Website forms and service providers
The website validates form submissions on the server and sends accepted enquiries to the AU MONEY GROUP team through Resend, our transactional email provider. Accepted enquiries are retained as email correspondence; the public forms do not create a separate customer lead database. Cloudflare hosts the website and processes requests, including network information used for security. Upstash Redis supports distributed abuse protection using keyed pseudonymous identifiers and temporary rate-limit counters; it is not used to store names, email addresses, phone numbers, enquiry text or form payloads. Pseudonymous security identifiers are not anonymous data. Information may also be handled by our email, technology, professional-service and compliance providers where reasonably necessary for the relevant service.
Disclosure and overseas processing
We may disclose personal information to relevant credit providers, the applicable credit licensee, service providers, professional advisers, regulators, dispute-resolution bodies and other parties where authorised or required for the service or by law. Some technology providers operate infrastructure outside Australia, so personal information or technical data may be processed or stored overseas. An Australian database location does not mean that all related processing, support or provider operations take place in Australia. Contact our Privacy Officer for information about the service-provider arrangements relevant to your information.
Security and retention
We take reasonable steps to protect personal information and limit access to people and providers who need it for authorised purposes. Website rate-limit identifiers expire after short technical windows, but those counter expiries do not describe how long enquiry emails, business records, backups or provider records are retained. Business records, credit files, complaints and compliance material may need to be retained for applicable legal, licensing and business purposes. When personal information is no longer needed for a permitted purpose, we take reasonable steps to destroy or de-identify it, unless an applicable legal requirement requires retention. Contact our Privacy Officer to ask about retention or request deletion; a request does not override applicable record-keeping obligations.
Access, correction and privacy concerns
You may ask to access or correct personal information we hold about you, subject to applicable law. Privacy enquiries can be directed to the AU MONEY GROUP Privacy Officer at gagan@aumoneygroup.com. You may also contact the team at info@aumoneygroup.com or (03) 9034 1448. If you make a privacy complaint, we will review it under the applicable privacy and complaints processes and explain any available escalation pathway.
For questions about this information, contact AU MONEY GROUP.