Business and authorisation details
Gold Protection Services Pty Ltd (ABN 89 666 111 771, ACN 666 111 771) trades as AU MONEY GROUP. Gold Protection Services Pty Ltd is Authorised Credit Representative 579853 of AFAS Group Pty Ltd (ABN 12 134 138 686), holder of Australian Credit Licence 414426. General contact: info@aumoneygroup.com and (03) 9034 1448.
Credit assistance and services
Subject to the scope of our current authorisation and the relevant lender requirements, AU MONEY GROUP may assist customers to explore consumer or commercial credit and may help collect information, consider available credit-provider options, prepare an application and communicate with relevant providers. A website enquiry is not a loan application, recommendation, offer or approval. Credit remains subject to the provider’s assessment, criteria, fees, terms and conditions.
Fees, commissions and other remuneration
Fees and any commission or other remuneration depend on the service and transaction. Ask us for the details that apply to you. Where a fee-bearing quote is required, it will be provided for your acceptance before credit assistance is supplied. Transaction-specific disclosures explain applicable customer fees and remuneration. Broker-network membership charges and commission splits are separate business-to-business terms; they are not a customer fee schedule.
Credit providers and referral arrangements
Available credit-provider options depend on the type of finance, your circumstances, accreditation and our current authorisations. This page does not represent a complete lender panel or guarantee access to a particular provider. Ask us for the applicable Credit Guide, including the relevant provider and referral-remuneration disclosures, before proceeding with credit assistance.
Complaints and AFCA
If you have a complaint, contact AU MONEY GROUP at gagan@aumoneygroup.com or (03) 9034 1448. Complaints are handled through the applicable internal dispute-resolution process. Where an IDR response is required, the standard timeframe is generally 30 calendar days from receipt, with shorter timeframes and limited exceptions for some complaints. You may contact the Australian Financial Complaints Authority (AFCA) if you are dissatisfied with the response or the applicable response period has expired. AFCA provides free, independent external dispute resolution for eligible complaints: 1800 931 678, www.afca.org.au. Gold Protection Services Pty Ltd’s AFCA member ID is 123451.
Obtain the applicable disclosures
Contact info@aumoneygroup.com or (03) 9034 1448 to request the Credit Guide and discuss the disclosures relevant to the service you need. Read those documents before deciding whether to proceed. This website summary does not replace documents required for your particular transaction.
For questions about this information, contact AU MONEY GROUP.